FREQUENTLY ASKED QUESTIONS

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. Ten (10) OREO Mystery Code Prizes: $10,000 Walmart gift card

Two Hundred Forty-Three RITZ, OREO, AND Chips Ahoy! Code Prizes: $1,000 Walmart gift card

One Million (1,000,000) Instant Win Prizes: $5 Vudu code redeemable for a free rental

See the Official Rules for complete details.
Q. How many times can I enter the promotion?
A. You may enter and add to your collection board as many times as you'd like. Keep searching and scratching for more chances to win.
Q. How many prizes could I win?
A. There is a limit of one Grand Prize and one First Prize per person.
Q. How will I know if I'm a winner?
A. If you are a winner, you'll receive a win confirmation email from customercare@helloworldfulfillment.com within approximately 48 hours with details on how to claim your prize.

Collect and Win Game prize claims must be received by December 1, 2019, or winner forfeits the prize.

Please see Official Rules for more details.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://mondelez.promo.eprize.com/walmartcollecttowin19/ directly rather than a bookmarked page in your browser. Also, please try to clear cookies and cache on your internet browser.
Q. I think I'm having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.
Q. I'm having trouble entering a code. What should I do?
A. Make sure you are entering the code exactly as shown. In most cases, this means you would not include spaces and use all lower case letters where applicable.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive in each promotion, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

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