FREQUENTLY ASKED QUESTIONS

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. SWEEPSTAKES PRIZES:

Grand Prize: Trip for two to Los Angeles for the Electronic Entertainment Expo! Prize includes: airfare and hotel accommodations, $1,500 in spending money, and more!

First Prize: The Ultimate Gaming Room! Prize includes: one television, a soundbar, a gaming chair, and more!

Second Prize: Mondel─ôz Brand Prize Package! Prize includes: HyperX Cloud Core Gaming Headset, a water bottle, and the ultimate gaming snacks!

REDEEMABLE IN-GAME CONTENT:

  • Gears 5 one (1) exclusive banner, one (1) day of boost, and one (1) supply drop
  • Gears 5 one (1) exclusive banner, one (1) day of boost, and one (1) supply drop
  • Gears 5 one (1) exclusive mark, one (1) day of boost, and one (1) supply drop, seven (7) days of Xbox Game Pass*, and seven (7) days of Xbox Live Gold**
  • Gears 5 one (1) exclusive mark, one (1) day of boost, one (1) supply drop, seven (7) days of Xbox Game Pass*, and seven (7) days of Xbox Live Gold**
*Game Pass codes are redeemable up to thirty (30) days of Game Pass per account
**Live Gold codes are redeemable up to thirty (30) days of Live Gold per account
See the Official Rules for complete details.
Q. How many prizes could I win?
A. One Sweepstakes prize per person.
Q. How many in-game content packages can I get?
A. Up to 4 in-game content packages per person.
Q. I have a valid code, but I'm getting an error.
A. We're here to help! Please contact us at customercare@helloworldfulfillment.com.
Q. I successfully entered a code but never received an email with more details. What should I do?
A. To make sure you get emails, add customercare@helloworldfulfillment.com to your address book. Fill out the form below to let us know you didn't receive your win email.
Q. How will I know if I'm a Sweepstakes winner?
A. The Sweepstakes winners will be drawn on or around January 14, 2020. The winners will be notified via the contact information provided upon registration.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://mondelez.promo.eprize.com/fuelyourgame/ directly rather than a bookmarked page in your browser. Also, please try to clear cookies and cache on your internet browser.
Q. I think I'm having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.
Q. I'm having trouble entering a code. What should I do?
A. Make sure you are entering the code exactly as shown.
Be sure you're using a qualifying, specially-marked package of:
  • CHIPS AHOY!® ORIGINAL
    CHOCOLATE CHIPS
    COOKIES
    (13 oz.)
  • CHIPS AHOY!® CHEWY
    CHOCOLATE CHIPS
    (13 oz.)
  • CHIPS AHOY!® CHUNKY (11.75 oz.)
  • CHIPS AHOY!® ORIGINAL BIG BAG (3 oz.)
  • CHIPS AHOY!® CHEWY BIG BAG (3 oz.)
The code will be printed on the inside of any of these special packages.
Please enter the code without any dashes or spaces.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com and provide your updated information.

Please Note: We cannot guarantee that we will be able to accommodate your request.
Q. Why can't I use my P.O. box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

Still have a question? Please complete this form. Please note: a response may take up to three business days.

Submit a question/comment: