FREQUENTLY ASKED QUESTIONS

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. SWEEPSTAKES PRIZES:
Grand Prize: Xbox One X console bundle
First Prize: Xbox wireless controller
Second Prize: Gears of War Game Code

See the Official Rules for complete details.
Q. How many times can I enter the promotion?
A. You may enter once per day.
Q. How many prizes could I win?
A. There is a limit of one prize per person.
Q. How will I know if I'm one of the big sweepstakes winners?
A. The grand prize drawing will be held on or around October 3, 2019. The winners will be notified via email from the contact information provided upon registration. Once the winners are confirmed and prizes are fulfilled, an official win list will be posted. A direct link to this list can be found in the Official Rules.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://mondelez.promo.eprize.com/familydollarchipsahoy/ directly rather than a bookmarked page in your browser. Also, please try to clear cookies and cache on your internet browser.
Q. What are browser cookies… and how do I enable them?
A. Cookies help you stay logged into a website by storing a small amount of information about your session. Cookies must be enabled to participate in this program.

If you are not familiar with how to enable "cookies" on your browser, click on "Help" in the menu bar of your browser and search under "cookies."
Q. I think I'm having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive in each promotion, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

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